If there was ever a book that was written for our time, You’re Not Listening: What You’re Missing and Why It Matters by Kate Murphy is one. It brings to light the modern epidemic of short attention spans and our lack of listening skills, shares why we need to be listening, and offers ideas on how to listen better.
Truth: I am not as good a listener as I thought I was. Sometimes I think about my to-do list when I should be listening. I’ve occasionally texted while someone was talking to me–something I swore I’d never do. There are times I finish my husband’s sentence, thinking I’m helping. I’ve interrupted and talked over the top of him or my kids.
All of this bad behavior has come on gradually, and although I wouldn’t blame my smartphone, I have definitely gotten worse since I started using one.
But I don’t want to be this person and I’m sure you don’t either. I want to show people kindness and courtesy by giving them my undivided attention, not to check out mentally if they meander or take longer than expected to answer a question. The good news is that listening is an art that can be improved upon with practice, just like any other skill.
One of the first things I learned in this book is that when two people are engaged in healthy conversation their brain waves sync up. And that this requires empathy which you learn or don’t learn in the first year of your life, based on how well your caregivers paid attention to your needs. Even if you didn’t experience this kind of attention as a child and develop good listening skills, you can acquire the ability to listen through deliberate practice later in life.
Another thing I learned is that if someone is boring you in a conversation, it’s most likely your fault for acting disinterested, or for assuming you already know what they’re going to say. If you approach every interaction with another person with curiosity, as an opportunity to learn something new, you will be surprised by what people tell you, and how interesting they can be.
One subject that is especially relevant in today’s polarized political climate is in the chapter on “Listening to Opposing Views”. The author writes that when we hear someone talk about something which we disagree on, our natural response is to get defensive because our brains experience this as we would a physical threat. But by working through that instinct and actually listening to the person with another view, we will expand our understanding.
We may never agree, but we can “embrace the possibility that there might be multiple truths” (p. 88), and that another point of view is just as legitimate as our own. Don’t we all need to grow in this area?
I think the other chapter where my eyes were opened to my lack of listening skills was in the chapter entitled “Supporting, not Shifting, The Conversation”.
I learned that a support response is one “which encourages elaboration from the speaker to help the respondent gain greater understanding” (p. 137) which is pretty rare. Most of us take a shift response “which directs attention away from the speaker and toward the respondent” (p. 137).
So, for example, if your friend tells you about something that happened to him, you can either ask him another question about it to get him to elaborate further (support response) or you can say something like “Yeah, I had that happen to me…blah, blah, blah,” (shift response) and put all the attention on you.
One of my favorite lines is “Listening is about the experience of being experienced” (p.32). Listening is about connection, which, as humans, we all crave and need. Connection banishes loneliness and gives our lives a greater sense of purpose.
You’re Not Listening: What You’re Missing and Why It Matters will be published on January 7th. I could go on with all I’ve learned and how much I think we need this book now. Instead, pre-order your copy, and let’s have a conversation about it in January. I, for one, will be listening!